Hire Terms Back home

Revised 24/3/2013.

Reservations

  • A booking deposit of 100 per week of hire is payable to the owner at the time of making a reservation and will be deducted from the total hire charge.
  • This deposit is non-refundable in the event of cancellation (please see our cancellation policy).
  • A confirmation of booking will be posted or emailed to you.
  • The balance is due 1 month prior to commencement of hire. Any late payments allow the owner to cancel the booking.
Security Deposits
  • The owner will ask the customer for a security deposit of 500- £750 when you collect the vehicle. The higher figure applies to drivers aged 70-75, overseas visitors, and those that are deemed higher risk by the insurers. The deposit is normally taken in the form of a credit card preauthorisation.
  • Should any damages exceed the security deposit the customer will be responsible in settling the additional costs.
  • A charge will be made for any vehicles that are returned late or damaged.
  • If vehicles are returned past the date and specified time, customers render themselves liable to overtime charges of 25 an hour.
Restrictions of hire and insurance
  • In order to hire one of our vehicles, you must be between the ages of 25 - 75 years old.
  • There are additional charges depending on the driver details and intended destination.
  • If you or the additional driver have had an accident please inform us for insurance reasons as there may be added costs.
  • Proof of identity with photo must be produced prior to commencement of hire, with original driver's licence (including the paper counterpart of UK Licences).
  • A second proof of address is also required e.g. a recent utility bill.
  • All drivers must be present at time of hire.
  • Europe: For those travelling into the EU, there is an additional daily charge.
  • Southern Ireland, is covered by our road traffic insurance without any extra charge. However, the breakdown cover is separately arranged by the owner, and may or may not cover Southern Ireland. Please ask.
  • Switzerland is not part of the EU, but it is covered by our insurance.
  • Insurance is Fully Comprehensive.
  • Towbars may be used if fitted, but cover is restricted to "third party only" on the towed item. (For overseas visitors, this means that you are covered if you do damage to someone else's property, (after you have paid the 1250 excess) but you are not covered for damage to the towed item itself, or its contents.)
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  • Vehices with a maximum weight greater than 3500kg may only be driven by people with a C1 category licence. Drivers who passed a UK Category B (Car) test before 1 January 1997 will have received Categories C1 and C1+E automatically. Thereafter a separate test was required for a C1 licence.

Usage

  • Our vehicles may not be used in stop-start situations, such as support vehicles for any type of charity run, walk, bike ride, etc.

 

Personal Travel Insurance
  • It is the customer’s responsibility to provide their own insurance to cover personal items and belongings and personal injury in the event of an accident. Many Travel insurance policies include cover for vehicle hire damge excess.
Fines & Penalties or Congestion Charges
  • The customer shall settle all fines and penalties incurred during the term of hire and agrees to reimburse the owner in respect of any cost and expenses incurred in recovering such fines or penalties from the customer.
Toilet
  • The customer is responsible for emptying the toilet and waste tanks prior to returning the vehicle. Failure to do so will incur a charge of 50
Smoking
  • We operate a NO SMOKING policy in all vehicles.
Pets
  • Please ask us about the pet policy for each motorhome.
Breakdown/Accidents/Incidents
  • Every effort is made by the motorhome owner to ensure the vehicle is in a safe and roadworthy condition prior to each and every hire.
  • The motorhome owner will refund the hire charges for any complete days loss of the use of the vehicle.
  • The motorhome owner shall be under no liability for any third party claims or damages in connection with or inconsequence of, any accident or breakdown.
  • Our vehicles have breakdown insurance. In the event of a breakdown, contact the number given to you by the motorhome owner.
  • Approval must be obtained from the motorhome owner in respect of repairs and replacements.
  • The maximum height of your vehicle is clearly stated. Any overhead damage is the responsibility of the customer.
  • Tyre damage including punctures, and damage to the windscreen and windows are the customer's responsibility.
  • Any call out charges due to negligence on the part of the customer; for example, flat batteries, wrong fuel, lost keys etc will be their own responsibility.
Fuel/Gas/Oil
  • A full tank of fuel will be provided with the vehicle at the start of hire and the customer is expected to return the vehicle with a full tank of fuel.
  • Fuel will be charged at 1.70 per litre if the vehicle is brought back with less fuel.
  • It is the customer's responsibility to ensure that oil and water levels & tyres are checked on a daily basis.
  • A gas cylinder will be supplied at the time of hire and the cost of any refill during the hire period is refundable by the motorhome owner on proof of receipt.
Mileage
  • Unlimited mileage is allowed.
Customer Co-operation
  • The customer agrees not to part with the possession or control of the vehicle hired and not to allow any person other than the agreed drivers to drive the vehicle, unless otherwise authorised by the motorhome owner.
  • The customer also agrees not to carry more passengers than the seating capacity of the vehicle, and not to use the vehicle for carrying passengers or goods for hire.
Pick Up / Drop Off
  • Collection time for the vehicle is to be agreed with the motorhome owner in advance.
  • You should arrive in time to allow one hour for explanation of how everything works, so that you are ready to leave at the insurance start time.
  • The motorhome is to be returned at the agreed time, otherwise there is a risk of driving without insurance, and of inconvenience to the next user of the motorhome.
  • If you encounter unavoidable delays, you MUST contact the motorhome owner to ensure that insurance cover is maintained.
  • A 25 per hour charge will be made for vehicles returning after the agreed time.
Car and Luggage Storage
  • We offer a car and luggage storage facility but these are left at owners own risk.
Cancellation Policy
  • More than 6 weeks before the hire equals loss of deposit only. 4 - 6 weeks prior to start of hire equals 50% loss of the total hire charge and deposit. 28 days or less equals 100% loss of the total hire charge.
   

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